Managed Services

Technology As A Service

Tired of the risks, the updates, and the variability of an IT department? Selecting Wachter as your Managed Services Architect (MSA) allows you to forget about IT and devote attention to your business. Wachter can manage the complexity of your enterprise infrastructure and monitor all the mission-critical operations to make sure services are always available. We consider it our Technology-as-a-Service offering.

Wachter's state-of-the-art network operations center gives companies of all sizes access to the most sophisticated monitoring tools and equipment. Wachter certifications and partners include the biggest names in the industry: Microsoft, Cisco, VMware, and CompTIA. Wachter has the systems and processes to handle today’s IT needs and the experience to be your technical advisor for tomorrow’s plans. Our services, available standalone or combined, include:

  • IT Consulting

    IT is not your core business, even though it underlies all aspects of your business. Wachter is an independent firm with multiple key vendors in the IT space. We will work with you to find the right solutions for your business- to streamline processes, optimize operations, and maximize your customer’s experience.

  • Business Continuity

    Business Continuity planning is about making sure the business is running through disasters and emergencies- natural and man-made, as well as periodic backups for servers and clients. Wachter can coordinate with your other departments to define an effective plan.

  • NOC/VOC

    Wachter’s Network and Voice Operating Centers operate 24/7/365 to make sure your data and communications networks are keeping your business running smoothly.

  • Help Desk

    Moving offices, adding personnel, and troubleshooting problems are all part of Wachter’s 24x7 helpdesk offering. With desktop management, we can expedite new equipment, backup of configurations and data, and deployment through our nationwide W-2 field force.

  • Staff Augmentation

    A tactical solution for temporary situations, staff augmentation can help during projects and when specialized knowledge is required.

  • Network Security

    Our network specialists can help refine your policies, implementation, and enforcement to protect your data and ensure service.

  • Network Management and Virtualization

    Wachter’s staff of CCIEs, CCDAs, and CCNAs design, implement, monitor, and manage your network to best support your business, ensuring QoS for voice, video, and data.

  • Server Management

    Wachter can provide server administration services, including: install, setup, configuration, virtualization, 24x7 monitoring, security, backup, restorations, and diagnostics.

  • Desktop Management

    Wachter processes and facilities provide for efficient management of all your client devices, handling anti-virus, backups, security, asset tracking, incidents, and moves/adds/changes.

  • Custom Tools

    Wachter’s development team can create specialty apps to help survey and manage your network and equipment.

  • Vendor Management

    Selecting and managing the right partners means understanding your business and knowing the industry options, to find the right mix to meet your needs.