Wachter provides 24×7 Help Desk support for our customers through our Network Operations Center (NOC) and Help Desk, which are available around the clock.
We create customized, full lifecycle maintenance plans to fit the unique and dynamic service needs of each client’s enterprise network.
Customers can create tickets through phone, email, or TRUST – our proprietary online service management tool. TRUST can also be used for checking the status of open tickets, reporting, and billing.
Wachter provides on-site support using certified service engineers who specialize in network topologies and have extensive experience with products from our partner vendors. Wachter’s engineers undergo continual training to stay on top of the latest industry innovations and can be dispatched 24/7 as needed to troubleshoot the most complex network issues.
Ongoing network support includes:
All post-sales telephone support is provided by Wachter’s NOC (network operations center).
Technical assistance includes trouble isolation and resolution, general technology questions, specific form, feature or function questions.
Feel free to contact us at Wachter Help Desk.