Now more than ever, it’s critical for organizations to think about the next step of protecting their assets. One of the most effective ways to do this is by leveraging managed services that
provide complete support and oversight. Business Wire estimates that a successful deployment of managed services will help reduce IT costs by 25-45% and will also increase operational efficiency by 45-65%. At Wachter, we understand that maintaining operational performance while keeping your infrastructure compliant is a top priority—something we’re proud to take on for our clients through our comprehensive managed services.
Our key managed service offerings include:
- 24/7 Security Monitoring & Incident Response
- Network Security & Virtualization
- Design and Engineering
- Vendor Management & Third-Party Integration
- Desktop, Server, and Network Management
- Business Continuity
- Custom Tool Development
- 24/7/365 Help Desk Support
Partnering with StaffSafe to Power Intervention, Interaction, and Assurance
Imagine a world where your retail store is protected 24 hours a day—where abnormal behavior is flagged in real time, threatening situations are de-escalated remotely, and staff feel secure knowing that help is on the way when needed. That’s the power of StaffSafe, a safety solution we are partnering with that plays a critical role in keeping employees and customers safe. StaffSafe’s mission of Intervention, Interaction and Assurance aligns perfectly with our commitment to delivering technology that actively supports workplace safety.
Intervention: Stopping Problems Before They Escalate
Our managed services are designed to protect your organization at every level, so you’ll stop
worrying about your technology and start focusing on your business. From security monitoring to threat detection and response, we ensure your systems are always one step ahead.
With StaffSafe, we support their mission of ensuring workplace safety for all employees and
customers. Our intervention model, which runs through our Network Operating Center (NOC) and Voice Operating Center (VOC), ensures no situation goes unaddressed. With 24/7 monitoring of all activity and incident response coordination, our model guarantees immediate action during critical alerts.
Interaction: Real-Time Support in Critical Moments
Imagine a late-night retail shift where an employee is approached by a disgruntled customer
refusing to leave the store. The employee can discreetly activate StaffSafe and, within an instant, our monitoring team is connected and able to see, hear, and respond in real time. Beyond the traditional monitoring, our team is also trained to deescalate situations in real time, whether it’s helping diffuse a customer confrontation or ensuring protocols are being followed. We provide employees and customers alike with the peace of mind they deserve by always being ready to give prompt responses and real-time support.
Technology should not only alert when there’s a problem, it should also actively engage.
StaffSafe’s safety model, along with Wachter’s Helpdesk team, is doing just that.
Assurance: Going Above and Beyond
Organizations depend on reliable IT to function smoothly. With Wachter as your trusted managed service provider (MSP), you’ll always know where your technology stands and where it's headed. From site surveys to IT consulting, we’re committed and ready to deliver solutions that grow with your organization.
As a leading MSP for StaffSafe, we ensure that their mission of creating safer environments is
backed by reliable and secure technology every step of the way.
Meet Us at NRF Protect
We invite you to visit us at booth #1309 at NRF Protect, where we’ll be showcasing our partnership with StaffSafe and how we're helping to bring Intervention, Interaction, and Assurance to life. Our experts will be on hand to discuss how we can tailor a solution that meets your needs.
Let’s talk about how Wachter can help you operate more securely, more efficiently, and with
greater confidence.
Reference:
Business Wire. (2022). Global Managed Services Market (2022 - 2027): Big Data Stands to be Driving Factor for Productivity and Efficiency. Business Wire.