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VoIP Technology Upgrade for Retail | Wachter, Inc.

National Retailer Upgrades VoIP Technologies in 335 Retail Stores and DCs

Wachter upgrades nationwide business telephone solutions for a large U.S. retailer, providing rapid ROI

LOCATION

Nationwide

DURATION

Multi-year

INDUSTRY

Retail

CUSTOMER

Wachter’s client is a nationwide retailer with more than 300 stores and distribution centers

SERVICES
IT Networking
  • Installing Voice Routers

  • Implementing IP Phones

  • Analog Voice Gateways

  • Voice Configuration

  • Cat5 Data Cabling

  • POTS Line Removal

CHALLENGE

A nationwide retailer needed to upgrade outdated digital phone systems to a Voice over IP (VoIP) system to provide better service for both their customers and associate teams in 200 retail stores and 135 distribution centers nationwide.

While this project included the installation of new equipment, the main purpose of the initiative was the removal of POTS lines and the installation of PRI circuits, SIP trunks, and T-1’s in order to reduce costs for phone service across the chain.

SOLUTION

Wachter installed a new Cat5 data cable for each new IP phone as well as the required multi-pair cables to connect the customer’s existing analog phones to the new IP phone system. Onsite technicians installed the new routers and voice gateways.

Finally, Wachter voice engineers created and applied the configuration files to the new routers and performed final setup on the system.

Wachter onsite technicians and remote voice engineers performed final call testing and validation processes to commission the new system.

Wachter deployed up to 20 technicians and quality control supervisors to integrate these technologies nationwide.

RESULTS

As a result of the new VoIP phone system, this retailer has already benefitted from ROI, ease of use, and proactive management.

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