24×7 Help Desk Support

Supporting the systems that support your business

Wachter provides help desk support for our customers through our 24/7/365 Network Operations Center and Help Desk. We create customized, full life-cycle maintenance plans to fit the unique and dynamic service needs of each client's enterprise network. Customers can create tickets through phone, email, or TRUST- our online service management tool. TRUST can also be used for checking the status of open tickets, reporting, and billing.
Wachter provides on-site support using certified service engineers who specialize in network topologies and have extensive experience with products from our partner vendors. Wachter's engineers undergo continual training to stay on top of the latest industry innovations and can be dispatched 24/7/365 as needed to troubleshoot the most complex network issues.
Ongoing network support includes:

  • Engineering research and senior level technical support
  • Professional sniffer diagnostics and problem determination
  • Integration with your help desk for Levels 1 and 2 support
  • Remote configuration and programming
  • Restoring lost configurations with original configuration files
  • Hardware sparing and parts replacement

All post sales telephone support is provided by Wachter's NOC (network operations center). Technical assistance includes trouble isolation and resolution, general technology questions, specific form, feature or function questions.